Contact Us

Need help with Seedance 2.5? Contact us for account, billing, generation, prompt, or content safety questions.

Seedance 2.5 is an independent AI video creation platform. We are not affiliated with, endorsed by, or sponsored by ByteDance, Creem, Stripe, Vercel, or any AI model provider.

Support

Email: support@seedance2video.pro
Location: Shenzhen, China

We aim to respond to support requests within 3 business days.

What We Can Help With

Account access and billing questions
Subscription, credit, or refund requests
Technical issues, bugs, or failed generation attempts
Seedance 2.5 prompt and workflow questions
Content safety moderation questions, including blocked prompts or suspected false positives
Feature suggestions and product feedback
Privacy, legal, or data deletion requests

What to Include

To help us investigate faster, include:

The email address connected to your account
The approximate time of the request or issue
The page, feature, or generation workflow involved
A short description of what happened
Screenshots or order details when relevant

Please do not send API keys, passwords, full payment card numbers, private credentials, or highly sensitive personal information by email.